Key points for Collections and Support:

1. It’s an Internship opportunity. After 3 months, they will become eligible for FTE conversion based on their performance and as per conversion cycle of the org (1st Jan, 1st April, 1st July, 1st Oct).  As an intern, there won’t be PF and Tax deductions. 

2. It’s Hybrid…

Role – What’s expected of you:

• Handle User tickets/calls/chats
• Understand the user query, quickly decide the right resolution from the user perspective
• Decide on the best medium to interact with the customer and provide resolution (call,
• chat, email) and close the issue immediately
• Answer customer calls as and when required to resolve their queries
• Ensure 100% accuracy on documentation of interactions handled
• Adhere to quality benchmarks, follow process standard operating procedures &
• Exception Policy framework
• Identify opportunities for process improvements, training, or refreshers
• Customer Experience – How to handle user queries/issues:
• Be perceived as an expert and inspire trust in Users interacting with you (authority on
• resolution and closure, user trust to achieve ‘zero’ escalation/reopens)
• Communication and Resolution
• Be helpful & professional, ensure user needs/expectations are met
• Maintain high attention to detail, and execute flawlessly
• Have apt decision-making skills to resolve user issues favourably`

5 days working and 2 days rotational week off

Shift timings: 7am – 4 pm / 11 am – 8 pm / 2 pm – 11 pm / 11 pm – 7 am

Qualification: Graduate preferred, undergrad with relevant experience and skills

Chat/calling experience would be preferred.

Versant score: 50 %

No outstation will be considered.

Laptop provided for WFH. Lunch provided for WFO employees

Languages – English / Hindi